1. How do I make an order at Ugly Duckling Closet?
That’s easy. To make an order online, you must first become a member by registering. It only takes a few minutes. You must then make sure that you are logged in at all times if you wish to make an online order. All the items posted on the website are available for purchase unless stated SOLD OUT.

2. Important guidelines.
Sales are made on first come first serve basis and thus, we don’t do reservation. No back-outs once order(s) has been verified. It is not the right thing to do hence you’ll be blacklisted from Ugly Duckling Closet. For cancellation of order(s), please contact us ASAP if you wish to cancel your order so we can update our inventory and release the items for sale.

3. How is my order delivered?
We will ship out your parcel the next working day after payment is verified. Parcels being sent within Malaysia are sent via Poslaju and can be tracked throughout the process of delivery.

4. How do I calculate postage and handling if my order is being sent within Malaysia?
We do not have any handling fees and the postage is based on Poslaju parcel rate. Click here for the rate.

5.How much is postage if my order is being sent overseas?
For orders being sent to anywhere else in the world, click here for the rate.

General Guideline

Lightweight Tops/Accessories = 100grams

Dresses/Long Tops/Bottoms = 150grams

6. How long does it take from the time I order online until my order is sent?
All orders are completed and sent within 24 hours of the order being received, unless informed otherwise of any delay. (This does not include weekends)

7. How long does it take to deliver my order if it is being sent within Malaysia?
Orders being sent within Malaysia normally take between 1-2 working days to arrive. It may take longer to arrive if you live in remote country areas. Click here for delivery time frame.

8. How long does it take to deliver my order if it is being sent overseas?
Due to varying postal services, we cannot give an accurate delivery time for overseas orders. Orders can be delivered from anytime between 7-21 working days. Click here for delivery time frame.

9. Can I return or exchange my online order?
We does not issue any refunds or exchange, as we will check through the garment/s that you ordered before we sent for shipping. Incorrect sizing from purchase will not fall under return policy. Kindly note that Ugly Duckling Closet will not held responsible for lost parcels through postage. Refer to Returns tab for futher information.

10. What is the quickest way to make payment?
You can pay via Internet transfer, only if you have online banking account available. Internet transfer is a very safe way to make payment. Please make sure you use the order number issued in the email when paying for your order.

11. What happens to the information I give you?
The information that you supply us with is strictly confidential. We do not reveal, disclose, pass on, sell or distribute to any third parties personal information unless consented by you. Refer to our Privacy Policy for details.

12. How do I receive updates from Ugly Duckling Closet?
Subscribe to newsletter to receive updates from Ugly Duckling Closet to receive prompt updates from us so you won’t miss any fine apparel out! We are giving away RM20.00 voucher to our lucky subscribers every month! You can find the subscription field at Join Us tab and simply submit your valid email address. Join us NOW!

13. How do I search for a particular product?
You may click on SEARCH field to search for a particular product.

14. Do you have a shop?
Not at the moment. We enjoy online retail! However we are planning for a showroom soon.

15. Who should I contact if I need more Online help?
If you have any other questions or problems shopping online please feel free email us at ms.uglyduckling@gmail.com. We will give you our personal contact number thereafrter. We are more than happy to take manual orders via phone.